(206) 367-1345
10564 5th Ave NE, #203 Seattle, WA 98125
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We listen

so you can hear

Our Hearing Professionals

MELANIE K HECKER, AUD

MELANIE K HECKER, AUD
Audiologist

Dr. Melanie Hecker has been practicing Audiology since 2010, primarily within medical private practices. Her specialties are tinnitus treatment/management and comprehensive audiological services. Dr. Hecker has also spent many years of her career working with hearing aid manufacturers, which delivers her patients exceptional expertise and knowledge in dealing with hearing aid technology. 

Dr. Hecker grew up in Florida, received her doctorate in Maryland and has resided in Washington for the last 8 years. She is the mother to one wonderful son, Pierce. Outside of clinic, Dr. Hecker spends her time traveling, running and reading. 

EDUCATION YOU CAN TRUST

  • Doctor of Audiology: Towson University, 2010
  • Bachelor of Arts in Communication Sciences and Disorders: University of Florida, 2006

A STRONG COMMITMENT TO CONTINUING EDUCATION AND PROFESSIONAL CONTACT

  • Fellow: American Academy of Audiology
  • President, Washington State Academy of Audiology
ASHLEY AL IZZI, AUD

ASHLEY AL IZZI, AUD
Audiologist

Dr. Ashley Al-Izzi has practiced audiology since 2003, both in a private practice setting and as an account manager for a hearing aid manufacturer. "I really enjoyed the experience working in the industry as a representative. I was able to learn about cutting edge technology as soon as it was available. It was also neat to meet all the folks who do the research in order to advance hearing aid technology. Now that I have a family of my own, it’s nice to re-enter private practice. I really enjoy getting to know people and helping to improve their lives through better hearing."

Ashley grew up in Redmond, Washington and attended the University of Washington for both undergraduate and graduate school. Outside the office she enjoys spending time with her husband and daughter, gardening, baking and rowing. Go Huskies!

EDUCATION YOU CAN TRUST

  • Doctor of Audiology, Arizona School of Health Sciences – 2011
  • Master of Science in Audiology, University of Washington – 2003
  • Bachelor of Science in Speech and Hearing Sciences, University of Washington – 2001
  • Bachelor of Arts in French, University of Washington – 2001

A STRONG COMMITMENT TO CONTINUING EDUCATION AND PROFESSIONAL CONTACT

  • Fellow: American Academy of Audiology
  • Member: Academy of Doctors of Audiology
  • Board Certified in Audiology
  • 2013 Academy Scholar Award, American Academy of Audiology
  • Member, Washington State Academy of Audiology
  • Member, Washington Audiology Alliance
JENCI RANDALL, AUD

JENCI RANDALL, AUD
AUDIOLOGIST

Dr. Jenci Randall has been practicing Audiology since 2014, primarily within medical private practices. Her specialties are comprehensive diagnostics and tinnitus management. Dr. Randall grew up in Ohio, where she completed her Doctorate in Audiology at Ohio University. Dr. Randall also conducted research in both the Auditory Prosthesis Laboratory and Auditory Psychophysics and Signal Processing Laboratory. In addition to her coursework and clinical rotations, she spent a quarter of her studies in Spain working with local children in developing their language skills. Her diverse background in the field of Audiology has set the foundation to provide patients with the highest standard of care. Dr. Randall loves connecting with people and listening to their needs to bring them a remarkable experience throughout their journey to hear better. She has resided in Washington State for the past 5 years. Outside of the clinic, Dr. Randall spends her time in the Cascade Mountains hiking, fishing, river rafting and practicing yoga.

EDUCATION YOU CAN TRUST

  • Doctor of Audiology, Ohio University – 2014
  • Bachelor of Science in Hearing Speech and Language Sciences, Ohio University – 2010

A STRONG COMMITMENT TO CONTINUING EDUCATION AND PROFESSIONAL CONTACT

  • Certificate of Clinical Competence in Audiology: American Speech Language Hearing Association
  • Board Certified in Audiology
  • Member: Washington State Academy of Audiology
ROCHELLE WONG

ROCHELLE WONG
Audiological Resident

Rochelle Wong is completing her Audiological Residency at Northgate Hearing Services prior to completing her AuD through Arizona State University. Her clinical experience has been gained through clinical rotations in otolaryngology offices, private practice clinics, and a 5-week rotation in Malawi, Africa where she became passionate about working with hearing aids, cochlear implants, and other implantable devices. Rochelle has volunteered within the Deaf community, as well as training hearing dogs for individuals who need more than devices to improve their access to sounds and overall improved quality of life. She intends to utilize her prior experiences in order to provide the best comprehensive audiological services, aural rehabilitation and audiologic treatment to provide additional resources for her patients here at Northgate Hearing Services.

Rochelle was born and raised in Seattle and is a University of Washington Alumni. She spends her free time playing ultimate frisbee and video games, trying to cook/bake new recipes, and spending time travelling with friends and family. 

Randi Baker

Randi Baker
Office Manager

Randi Baker is the Office Manager at Northgate Hearing Services.

After spending 11 years as a licensed Surgical Technician and Medical Assistant as well as Marketing Director for an 8-surgeon Ophthalmology practice, Randi decided to begin a new position in the medical field within Audiology. She is one of the first people you will speak to from setting up your appointments, to helping with any billing questions or information about our hearing devices. She loves interacting with all of our patients and strives to make all of their visits pleasant.

Randi was born and raised in Seattle in the town of Ballard.   

She is 100% Norwegian, speaks Norwegian fluently and has traveled to visit Norway most of her life.  She loves spending time with her son and daughter, traveling, cooking and volunteering.

Sabrina Habib

Sabrina Habib
Audiology Assistant

Sabrina Habib is the Audiology Assistant at Northgate Hearing Services.

Born in Kenya, Sabrina speaks fluent Somali and some Arabic. She comes from a multilingual, immigrant household of five girls and has lived in various states throughout the U.S. 

She will be one of the first faces to greet you and check you in at the clinic. She’ll also be answering your calls and scheduling your appointments.

Outside of the clinic, Sabrina also works with refugee and immigrant youth serving as a cultural liaison, utilizing her language and cultural skills to facilitate communication and advocate for community needs.

She enjoys hiking, cooking/baking, arts & crafts, martial arts and making trips to the beach any chance she gets. 

Sabrina's ultimate goal is to provide the highest patient support and create community at the clinic. 

Caitlyn Smith

Caitlyn Smith
Patient Care Coordinator

Caitlyn Smith is the new Patient Care Coordinator at Northgate Hearing Services.

She will be one of the first faces to greet you and check you in at the clinic. She’ll also be answering your calls and scheduling your appointments.

Born and raised in Seattle. Caitlyn worked in the education system as a teacher for the last four years. She is also a licensed esthetician.

Caitlyn loves to hike, be outdoors, go to the beach, travel and spend time around her family and friends.

Caitlyn’s ultimate goal is to provide the highest patient support and create community at the clinic.

Marian Brightwell

Marian Brightwell
Marketing Coordinator and Executive Assistant

Marian Brightwell is the Marketing Coordinator and Executive Assistant at Northgate Hearing Services.

She lives in Henderson, Nevada but was born and raised in the Philippines. She is fluent in Tagalog and English.  

Marian fuses her creative skills and passion for graphic design to keep Northgate Hearing Services' marketing content and materials up-to-date, aesthetically pleasing and fun! She also manages our social media platforms to provide hearing health info to our online readers.

Marian holds a bachelor's degree in International Business and Entrepreneurship. She also loves to travel, watch movies, outdoor activities and play with her puppy dog.

Marian aims to deliver the latest news and updates on hearing health and audiology to our patients at Northgate Hearing Services!

Angelica Cruz

Angelica Cruz
Administrative Assistant

Angelica Cruz is the Administrative Assistant at Northgate Hearing Services.

Angelica assists in taking care of the needs of our Doctors so they can focus better on our patients. She also makes sure that our online audiences are updated daily through our social media platforms.

Prior to working with the Northgate Hearing Services team, Angelica flew South East Asia as a flight attendant, an airline in the Philippines. She has also worked for several entrepreneurs in the United Kingdom as a virtual administrative assistant and customer service representative. Angelica also manages her own online clothing business.

Angelica is based in the Philippines and holds a Bachelor's degree in Tourism. She speaks English, Tagalog, some Cebuano and Bisaya languages - which are just a few of the many dialects of her home country.

Angelica enjoys her free time by exercising, watching movies, enjoying outdoor activities and spending time with her daughter, Anika.

Her ultimate goal is to travel the world and have the best life for Anika.